1. Detailed description of goods and/or services 

Eric Loubser Design is a business in the jewellery design industry that manufactures and custom design jewellery . 

  1. Delivery policy 

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of e-mail . 

     3. Return and Refunds policy 

The provision of goods and services by Eric Loubser Design is subject to availability. In cases of unavailability, Eric Loubser Design will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50 % administration fee. If goods are damaged while in customers care no refund will be given. Repairs can be done at an agreed upon amount to customer.

  1. Customer Privacy policy 

Eric Loubser Design shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 . 

  1. Payment options accepted 

Payment may be made via Visa and MasterCard. 

  1. Card acquiring and security 

Card transactions will be acquired for Eric Loubser Design via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 

  1. Customer details separate from card details 

Customer details will be stored by Eric Loubser Design separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za. 

  1. Merchant Outlet country and transaction currency 

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 

  1. Responsibility 

Eric Loubser Design takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 

  1. Country of domicile 

This website is governed by the laws of South Africa and Eric Loubser Design chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 

  1. Variation 

Eric Loubser Design may, in its sole discretion, change this agreement or any part thereof at any time without notice. 

  1. Company information 

This website is run by Eric Loubser (sole proprietor) based in South Africa trading as Eric Loubser Design 

  1. Eric Loubser Design contact details 

Company Physical Address: 11 Cecilia Avenue, Risidale, Johannesburg, South Africa

Email: eric@ericloubser.com